It's not me, it's you, @Dell!

I have been a loyal Dell consumer since 2003. My first Dell computer was a desktop named Lola.

This is what I imagined she would look like as a person. 

I killed Lola in only a few months by accidentally pouring a ginger ale in the back of her while trying to fix my router. That was totally my fault. I immediately purchased a replacement Dell, a standard tower, no frills, and I salvaged what I could from Lola and pieced together my new computer, Frankenlola.

Personification of Frankenlola. I was doing a lot of pinups at the time. 

Frankenlola lasted for many years with no incidents. I eventually passed her down to my husband and bought my first Dell laptop for $1400 with money I earned as a research assistant at the University of Florida in 2005. Her name was Lucille. I played a lot of Sims 2 on Lucille, and when I replaced her in 2009, she was literally falling apart. Unfortunately, Lucille’s replacement, whose name I can’t recall, likely because of the trouble I had with her, was the beginning of a downward trend. On November 16, 2010, less than a year old, the hard drive on that laptop died.

http://cheeseblarg.blogspot.com/2010/11/ill-be-back.html 

After much arguing and complaining, Dell honored their warranty and replaced the hard drive in their depot.

A few months later, to treat my husband, since Frankenlola was getting mighty slow, I bought him a new Dell desktop (he doesn’t bother to name his possessions).

After the fight I had then with getting the hard drive replaced (because it was close to the end of the warranty period), the computer only lasted 2.5 years, until July 5, 2013.

On Feb, 8th, 2014, I bought yet another Dell laptop. This one was named the S.S. Lil’ Mare after my friend Mary who worked at Dell and helped me pick out the system.


In May of 2017, I bought another Dell (this time refurbished) for my husband when the hard drive on his desktop failed right before finals, and 2 months later we had to replace the replacement, when its hard drive also failed. Thankfully, the seller of that computer on Amazon happily refunded the price and another Dell desktop was purchased for an additional fee. When the Lil’ Mare died on July 11th of last year, having had to buy 2 computers for my husband, leaving us no extra funds, I saved up until November to buy my current computer, Ernestine, on Thanksgiving morning. My saga with Ernestine has been so horrific that I really never want to deal with Dell, ever again.

When Ernestine broke two weeks into my ownership, I asked Dell to replace it. They insisted on trying to fix it. Fixing it was a whole ordeal. I asked them, please, I’ve only had this for two weeks, just replace the computer. At one point, as I waited with no word from the repairman, they agreed to replace the computer over the phone, but were only willing to offer a refurbished unit. For some reason, they didn’t think I deserved a new one. Desperate, I agreed. Moments later they rescinded, saying the repairman would be there shortly.

The hard drive was replaced on my kitchen table as my cat looked on and it worked poorly for January and February, and then died again, with a catastrophic hard drive failure yet again on March 8th. I asked them to replace the computer once again. They insisted it be repaired and sent a repairman to my home again when I refused to send it in to their depot. Being a writer by trade, I am not pleased with losing my computer for weeks at a time and wanted it done in a timely manner. Forty-five minutes after the repairman left, the computer broke again, this time shutting itself off moments after booting it, repeatedly. After complaining bitterly on Twitter, Dell called me and attempted the third repair, which did, to use a colorful turn of phrase, fuck all.

As a person with processing issues from a chronic illness, talking on the phone is difficult. I can hear but I can’t process speech in real time, often times. I watch TV with subtitles because my brain can’t keep up with the sounds I hear. Having to follow directions from a person with a heavily accented voice in a noisy environment on a staticy phone when I was stressed to begin with was absolute torture, and I was not willing to try again when, predictably, my computer was still broken and I was told I was not eligible to have the unit replaced. After expressing my dismay on Twitter, completely distraught, they convinced me to send the computer into their depot, where it would be fixed once and for all, completely perfect and in tip top shape. I was told the turn around would be very quick. It took 5 days just to get there. And then there was a 5 day wait to get parts to fix it.

After 15 days, I was pleased as punch to have my computer back. I am in the middle of a manuscript for a novel I am excited about that I started in May of 2017, right before the S.S. Lil’ Mare died and am anxious to get back to writing, which I cannot do on my smartphone. Imagine my dismay, reading the documentation that came with my computer explaining that my computer had been carefully fixed and tested, when my newly “repaired” computer, shut itself off within 2 minutes of booting the system to Windows.

I am absolutely livid with Dell. The computer should have been replaced the very first time that there was a problem in the first two weeks I had it. Their bait and switch behavior feels like a scam, and it is making me physically sick. That previously mentioned chronic illness is an autoimmune disease and it is highly reactive to stress. I am currently on a month long course of steroids because my immune system was attacking my joints and internal organs to the point that the low dose chemotherapy I regularly take couldn’t do the job of suppressing it as it should, and my liver was being damaged by the attack.

Over the past day, Dell has offered to send another repairman to “fix my computer right in front of me,” as if this was some sort of treat. If they couldn’t fix it in their depot that is presumably a clean room, how in the hell were they going to fix it in my cat hair filled home? Upon asking that question, they thoughtfully offered to have me send it back to the depot if I didn’t want it fixed in my home. And for that matter, what the hell were they doing with it while it was in the depot in the first place? It was supposedly tested, and yet, Windows wasn’t reinstalled when I turned it on fresh out of the box, and it persisted in the behavior the moment it was fully booted. It seems clear that they didn’t test it and that the computer cannot be fixed.

What I would really like is to be able to buy a different brand of computer so I never have to deal with Dell again, but unfortunately, I am chronically ill and my husband and I depend upon student loans and my writing and art to survive. When I don’t have my computer, I don’t have a way to work, and his loans are solely for his education and must be carefully budgeted to get us through each semester. I would love to have an i Mac or anything, actually, reliable and sturdy enough for process intensive digital art and film making. But regardless, I honestly believe that Dell needs to make this right and that seems very far off.

As it stands, they have passed my case on to an escalation specialist. I was told they would call within 24-36 hours. They called way sooner while I was out assisting my husband with a photography project for his semester final. I was told there would be a call back number direct to the specialist should they be unable to reach me. Predictably, there wasn’t a direct line. I had to answer 20 questions to be patched through to a number where I was promptly hung up on. Mr. Christopher’s phone doesn’t have voicemail, and while he assured me he would be available until 6 pm, their system wouldn’t put the call through because it shuts down at 5 pm.

Over the past 15 years, I have been incredibly loyal to Dell. As the family computer specialist, I have instructed all of my family members to purchase Dells. I have told coworkers and students and friends. I want my computer replaced. I want a machine that works and that I can work with, with the same or better specs and I don’t want another damned platitude where I am told that being frustrated is understandable but their hands are tied. This is a shitty way to do business and it would take a monumental response to rectify the damage done to the relationship. At this point, I’m just assuming even if I am able to harangue a replacement computer out of them, I will forever be disappointed and will spend the rest of my excess energy warning people away from the brand because the treatment I have received and the difficulty I have faced is something no paying customer should ever subject themselves to.

My Summer from Hell- Part Two: She's Going To Die

While I was waiting this summer to find out if I had cancer, the night after my cat got the cat equivalent of heat stroke, I got a call from my sister letting me know that she was in the ER with our mother who was about to be flown in a helicopter across Montana to a hospital in my city because she was having a cardiac event that was giving her trouble breathing. The next morning at 5:30 am, I got a call from the ICU doctor telling me to get my ass to the hospital to say goodbye because my mom was about to die.

Thankfully, the hospital is about 8 minutes from my house so I threw on clothes and booked it to the ICU where my mom was absolutely dying. Her lungs had filled with fluid and she was drowning, but she had refused intubation so they couldn't do much to help her.

I entered the room with a crowd of people around her, she was fighting them and was almost unrecognizable with a CPAP mask over her face, out of her mind from the lack of oxygen that was making its way into her blood.

They sort of pushed me forward and told me to talk to her. My mother and her mother didn't get along at all and it just so happened that it was my grandmother's yahrtzeit (that's Jewish for deathaversary, which I always thought was "yard side" as that's how it's pronounced). I grabbed my mom's hand and made her look at me, "It's 7-11, you're not allowed to die today! I'm sorry, but if you insist on dying, you're going to have to put it off so you don't share your death day with grandma."

And my mother is so spiteful that she immediately stopped dying. She did have to go have heart surgery immediately afterward to sustain the whole living deal, but as soon as I got there and reminded her to breathe and fight, she cleared her lungs and was able to be transported across Montana yet again to go to another hospital for her surgery.

It was that night when I got home from the hospital, that my computer died.

And then my husband's computer died, having just died and been replaced two months earlier.

And then I had a hysterectomy.

And then I had weird side effects from my hysterectomy like white-hot leg pain, and 96 hours of full body itching, and phantom uterine cramping that felt like it was tearing me in half.

And then my car died. Twice. (It was the alternator, and then the starter, in a week's time).

And then I found out my neutered cat was an attempted rapist when we let in a cute little neighborhood cat who'd been meowing at our door, then immediately put her out because my cat is horrible and gross, but then she stalked us for five whole nights, howling like she was using a bullhorn outside our windows which, of course, made Stevie howl inside at the top of his lungs for 5 whole nights.

And my state elected a reporter-slamming jerk.

And then I was diagnosed with a breast tumor which probably isn't cancer but might still be cancer.

And then my camera died.

And I was turned down for disability because I have a good attitude which, of course, precludes actually being sick.

And the jerks in our government spent the summer trying like hell to take away my health insurance, which would have meant that I wouldn't be able to be treated for all the Schrodinger cancer I had (or didn't have as the case may be), which I was constantly worried about, which of course made my illness all that much worse (and of course, they're still doing it).

So yeah, my summer had a lot of suckage that just kept on pooping down on me, like a way less appetizing fondue fountain at Golden Corral.

But now that I have a computer again, and  the use of a working camera and I feel slightly less like spending every waking moment binge-watching Netflix (almost done with all eight seasons of Dexter) and playing Candy Crush on my tablet to drown my woes, it is my plan to make up for lost time with content galore, which I hope you will come back for and share.

I also have an actual smartphone now (for the time being, seeing how things go for me) so I'm all over social media as "cheeseblarg" and I'm actually posting stuff, so go ahead and follow me!

So what days of the week are you most looking forward to something to laugh at? Let me know so I can get on setting some kind of schedule, please.

Microwaves Might Be Time Vortexes.

Seriously, why are microwave minutes so much longer than regular minutes?

Below is an artist's rendering of waiting a minute for something to heat in a standard microwave.

And since I know you can't see that, here it is, woefully chopped up:

USB Insertion Made Simple: A Guide

Skynet 1.0: Abuse of the RedBox

After watching my mother try to rape the Redbox Kiosk with the movies she was returning for me, because I have my nephew's cold and didn't want to get out of the car in subfreezing temperatures, I am fairly certain that this sort of thing  is the beginning of the Skynet Incident.
They didn't show it in the Terminator movies, but clearly, the repeated abuses of these machines are going to lead to a revolt where machines start attacking and murdering humans.

At the very least, RedBox should set up hidden cameras to record and broadcast, for our amusement, the various ways in which people are unable to figure out the operations of their machines.

Bring out your dead!

I tried to fix my camera and ended up killing it.
I am usually good at everything and can fix anything given basic instructions, but, I might as well have had hammers for hands when attempting this repair.

I have a newfound respect for camera repair people because, while I did manage to avoid breaking down into to tears while trying, for 30 minutes, to get the 3rd of 5 orange cables back into its tiny silver toothed home after possibly successfully replacing the LCD screen (that I broke by dropping it), I did not avoid yelling "GET IN YOUR HOME!!!!!!!!!!!! AUGH!!!" or wishing everything and everyone dead in exchange for it JUST GETTING IN THERE, about the time when the black bar that snuggly holds the evil orange cable in place snapped off in my hand (or well, at the end of my finger because it was not even as wide as my finger and about the width of three hairs- and it was the biggest of the 5) and then snapped in half after that, as I delicately tried to put in back in to the almost microscopic hole it popped out of on my 40th attempt to get the damned cable back in.

So my adorable pink camera who served me well for almost 5 years is caput.  My friend was kind enough to procure me a new one so I could continue the photographic work I was doing with the now-dead one (see my cooking site), but I would like to be able to pay him back for it, so if anyone needs some llamas drawn for them (and is willing to exchange monetary credits for said drawing), let me know.


AND, a challenge.  Peep horror movie scenes… see Cheeseblarg’s Facebook Page for details!

Limitations

I learned today, while sitting in front of my computer, that I do not have the ability to eat a chicken soft taco using only one hand.

Electronics Don't Get Thirsty!

No matter how they try to convince you otherwise, your electronics are not thirsty.  Even if you've just finished paying them off, and you'd like to celebrate with them, they don't want to share your ginger ale.  Please believe me, I know.
They also don't want to do a dance number with you with in the rain, as much as they say they really would like it.  Nor do they want to go for a swim with you.  It can be confusing, because they often seem up for this sort of thing, but no, they're just being agreeable as electronics are wont to do.