It's not me, it's you, @Dell!

I have been a loyal Dell consumer since 2003. My first Dell computer was a desktop named Lola.

This is what I imagined she would look like as a person. 

I killed Lola in only a few months by accidentally pouring a ginger ale in the back of her while trying to fix my router. That was totally my fault. I immediately purchased a replacement Dell, a standard tower, no frills, and I salvaged what I could from Lola and pieced together my new computer, Frankenlola.

Personification of Frankenlola. I was doing a lot of pinups at the time. 

Frankenlola lasted for many years with no incidents. I eventually passed her down to my husband and bought my first Dell laptop for $1400 with money I earned as a research assistant at the University of Florida in 2005. Her name was Lucille. I played a lot of Sims 2 on Lucille, and when I replaced her in 2009, she was literally falling apart. Unfortunately, Lucille’s replacement, whose name I can’t recall, likely because of the trouble I had with her, was the beginning of a downward trend. On November 16, 2010, less than a year old, the hard drive on that laptop died.

http://cheeseblarg.blogspot.com/2010/11/ill-be-back.html 

After much arguing and complaining, Dell honored their warranty and replaced the hard drive in their depot.

A few months later, to treat my husband, since Frankenlola was getting mighty slow, I bought him a new Dell desktop (he doesn’t bother to name his possessions).

After the fight I had then with getting the hard drive replaced (because it was close to the end of the warranty period), the computer only lasted 2.5 years, until July 5, 2013.

On Feb, 8th, 2014, I bought yet another Dell laptop. This one was named the S.S. Lil’ Mare after my friend Mary who worked at Dell and helped me pick out the system.


In May of 2017, I bought another Dell (this time refurbished) for my husband when the hard drive on his desktop failed right before finals, and 2 months later we had to replace the replacement, when its hard drive also failed. Thankfully, the seller of that computer on Amazon happily refunded the price and another Dell desktop was purchased for an additional fee. When the Lil’ Mare died on July 11th of last year, having had to buy 2 computers for my husband, leaving us no extra funds, I saved up until November to buy my current computer, Ernestine, on Thanksgiving morning. My saga with Ernestine has been so horrific that I really never want to deal with Dell, ever again.

When Ernestine broke two weeks into my ownership, I asked Dell to replace it. They insisted on trying to fix it. Fixing it was a whole ordeal. I asked them, please, I’ve only had this for two weeks, just replace the computer. At one point, as I waited with no word from the repairman, they agreed to replace the computer over the phone, but were only willing to offer a refurbished unit. For some reason, they didn’t think I deserved a new one. Desperate, I agreed. Moments later they rescinded, saying the repairman would be there shortly.

The hard drive was replaced on my kitchen table as my cat looked on and it worked poorly for January and February, and then died again, with a catastrophic hard drive failure yet again on March 8th. I asked them to replace the computer once again. They insisted it be repaired and sent a repairman to my home again when I refused to send it in to their depot. Being a writer by trade, I am not pleased with losing my computer for weeks at a time and wanted it done in a timely manner. Forty-five minutes after the repairman left, the computer broke again, this time shutting itself off moments after booting it, repeatedly. After complaining bitterly on Twitter, Dell called me and attempted the third repair, which did, to use a colorful turn of phrase, fuck all.

As a person with processing issues from a chronic illness, talking on the phone is difficult. I can hear but I can’t process speech in real time, often times. I watch TV with subtitles because my brain can’t keep up with the sounds I hear. Having to follow directions from a person with a heavily accented voice in a noisy environment on a staticy phone when I was stressed to begin with was absolute torture, and I was not willing to try again when, predictably, my computer was still broken and I was told I was not eligible to have the unit replaced. After expressing my dismay on Twitter, completely distraught, they convinced me to send the computer into their depot, where it would be fixed once and for all, completely perfect and in tip top shape. I was told the turn around would be very quick. It took 5 days just to get there. And then there was a 5 day wait to get parts to fix it.

After 15 days, I was pleased as punch to have my computer back. I am in the middle of a manuscript for a novel I am excited about that I started in May of 2017, right before the S.S. Lil’ Mare died and am anxious to get back to writing, which I cannot do on my smartphone. Imagine my dismay, reading the documentation that came with my computer explaining that my computer had been carefully fixed and tested, when my newly “repaired” computer, shut itself off within 2 minutes of booting the system to Windows.

I am absolutely livid with Dell. The computer should have been replaced the very first time that there was a problem in the first two weeks I had it. Their bait and switch behavior feels like a scam, and it is making me physically sick. That previously mentioned chronic illness is an autoimmune disease and it is highly reactive to stress. I am currently on a month long course of steroids because my immune system was attacking my joints and internal organs to the point that the low dose chemotherapy I regularly take couldn’t do the job of suppressing it as it should, and my liver was being damaged by the attack.

Over the past day, Dell has offered to send another repairman to “fix my computer right in front of me,” as if this was some sort of treat. If they couldn’t fix it in their depot that is presumably a clean room, how in the hell were they going to fix it in my cat hair filled home? Upon asking that question, they thoughtfully offered to have me send it back to the depot if I didn’t want it fixed in my home. And for that matter, what the hell were they doing with it while it was in the depot in the first place? It was supposedly tested, and yet, Windows wasn’t reinstalled when I turned it on fresh out of the box, and it persisted in the behavior the moment it was fully booted. It seems clear that they didn’t test it and that the computer cannot be fixed.

What I would really like is to be able to buy a different brand of computer so I never have to deal with Dell again, but unfortunately, I am chronically ill and my husband and I depend upon student loans and my writing and art to survive. When I don’t have my computer, I don’t have a way to work, and his loans are solely for his education and must be carefully budgeted to get us through each semester. I would love to have an i Mac or anything, actually, reliable and sturdy enough for process intensive digital art and film making. But regardless, I honestly believe that Dell needs to make this right and that seems very far off.

As it stands, they have passed my case on to an escalation specialist. I was told they would call within 24-36 hours. They called way sooner while I was out assisting my husband with a photography project for his semester final. I was told there would be a call back number direct to the specialist should they be unable to reach me. Predictably, there wasn’t a direct line. I had to answer 20 questions to be patched through to a number where I was promptly hung up on. Mr. Christopher’s phone doesn’t have voicemail, and while he assured me he would be available until 6 pm, their system wouldn’t put the call through because it shuts down at 5 pm.

Over the past 15 years, I have been incredibly loyal to Dell. As the family computer specialist, I have instructed all of my family members to purchase Dells. I have told coworkers and students and friends. I want my computer replaced. I want a machine that works and that I can work with, with the same or better specs and I don’t want another damned platitude where I am told that being frustrated is understandable but their hands are tied. This is a shitty way to do business and it would take a monumental response to rectify the damage done to the relationship. At this point, I’m just assuming even if I am able to harangue a replacement computer out of them, I will forever be disappointed and will spend the rest of my excess energy warning people away from the brand because the treatment I have received and the difficulty I have faced is something no paying customer should ever subject themselves to.

Life Lessons: Inside Voices

I've noticed, since it's heading towards summer (here in Montana, it is not quite there yet), humans, particularly of the vagina carrying type, have seriously upped the negative self-talk. You know, where you announce to the world (or repeatedly to yourself) that your (name of human body part) is (adverbly/adjectively) (negative adjective).

 I used to do this ALL THE TIME.  In health class in 11th grade, we all had to introduce ourselves, and my introduction was, "I'm JRose, and I'm fat." and that wasn't a simple declarative like I use now, it was an attempt at being mean to myself, and to let everyone know that I was aware of my (negative adjective) fat, and they didn't need to tell me because believe me, I thought I was (negative superlative adjective-er) than they could ever think me.

And I was superlatively unhappy.  Even if my body changed, I wasn't happy. No matter what happened, I had a negative remark to fit the occasion, and while there were certain jerks in my life who helped me cumulate those negative thoughts, mostly, it was me, repeating them in my head, allowing people and companies to steal my self-esteem and sell it back to me wholesale. It is a lucrative business, selling self-esteem.

But here is what I learned... there is an unending supply of self-esteem out there, so much that no one ever needs to mine it from someone else. All it takes is... not buying into that bullshit.

Now, I am not saying that everyone should be a stubbly smelly bridge troll, unless you are into that sort of thing (not that there's anything wrong with that), but if you are tired of feeling like crap about yourself all the time, you can totally stop. You don't have to do a thing other than telling your jerk brain to shut the hell up when it starts nagging you. When it starts saying, "Jesus, Joe and Mary, think your thighs could possibly make anymore sound when you're walking!?" Say to that voice, "Yes, asshole, corduroy, now shut up. I have some Doctor Who replacement to think about... ain't nobody got time for your smack talk." And when it says "You have wrinkles at the corners of your eyes, you looking fucking ancient." say, "I laugh a lot, that's why, bitch. I'm happy and I have fun when you aren't here talking shit about me! So I get all squinty -- enough that, of course, my skin shows it. That is what skin is built to do." And when it says, "You're a loser!" Say, "YOU'RE A LOSER! SHUT UP! WHAT ARE YOU TRYING TO ACCOMPLISH ANYWAY?! You know we are working here in the same body, right, if I'm all the shit you say I am, you are too, and you know what, neither of us really are, and there is no reason for any of this! I am making the choice to silence you RIGHT NOW. ZIP IT!"

Does this mean sit in a hole for the rest of your life pleased as punch about how awesome you are without ever doing anything positive? Probably not. I mean you could, if you really wanted to, but there are very few people I know who think sitting in a hole singing their own praises is terribly fulfilling. But it does mean that you can cut yourself some slack.

For example, I don't run, I have no desire to run, I don't think I would even really want to run if someone was chasing me with a machete.

Not once in my life have I enjoyed running, so things that pertain to my skills as a runner are not things that I worry about. Why should I? I have no interest in it, so it's not something I should be ashamed of having no skills in.  I do worry about my skills as an artist, it is important to me, and is fulfilling. But sitting here telling myself that this artist does better work than I do does me absolutely no good. Just like telling myself that my knees are not what I consider ideal, visually, does nothing positive for me. They are the knees I have. They have gotten me through 36 years of walking, and skipping, and sitting, and hopping, and other things that I won't write about because my mom reads this (Hi Mom!), and I would rather have them than have no knees at all. Seriously, my lower legs would be much less appealing if they were trailing behind me attached by some rope and a twist tie. So, I am not saying that you should never work on things that are important to you.  That is not what this is about.

I'm just saying, there is a good chance that your life, and the lives of those people you surround yourself with, might just be a little more awesome without that dick voice in our heads being allowed free run of the place. That little voice is usually just trying to fuck shit up, because it is what we have all been trained to do, and it's easy, it's habit, and because for some reason, this society has some sort of beef against people who actually like themselves. Companies have a HUGE interest in convincing you to hand over your self-esteem so they can mass produce it, package it in fancy wrapping, and then sell it back to you by working in collusion with that little fucker in your head. Your self-esteem is YOURS. The word "self" kind of assumes that... you already have it. Sometimes, you just need to shut that son of a bitching voice inside your head off so you can hear it.

That said, my challenge to everyone reading this, should you like to experiment, is to do what you can to shut that voice up for one full day. Just one day of no complete negative self-talk (complete, as in allowing the whole thought to come out unchallenged). That voice is gonna yell like a toddler having a temper tantrum most likely, so don't let the backup voice chastise you for the first voice trying to get its way, but try, for one day to see how you feel without negative self-talk, and let me know how it goes!

Life Lessons: That's What She Said

"That's what she said!" is, somewhat unfortunately, one of my favorite jokes.

Although my mom is very smart and I got a good part of my sense of humor from her, she found my seemingly random outbursts of "That's what she said!" to be very confusing.

And then, I explained it to her... and then she said it in a doctor's office, and in front of my nephew.

And the lesson is: There's a time and a place for "That's what she said!" and some people just can't be trusted with it.

Life Lessons - Tire Balancing

There are many things I have learned in life, the hard way, and I thought I would use my stupid mistakes as examples to help all of you, in this new series I've aptly titled, Life Lessons.


This is the first in the series: Tire Balancing



I think that asking if you want a newly mounted tire "balanced" for an additional cost is some sort of mechanics' practical joke.

I learned this lesson in my early 20s while getting a new tire at a used tired place.

I was wrong. Even though I only had $50 to my name, I REALLY did want to spend that extra money, but I was working under the assumption that tires are actually round by nature.  They're not. I think they might be triangular, or hexagonal, but they sure as hell aren't naturally round, which I learned, as my car rocked and wobbled as I drove it away from the shop, fifteen dollars richer, but substantially less comfortable.
I'm surprised they weren't openly laughing at me when I came back a few days later to report there was something wrong with the tire they sold me.

Zed: Well, you said you didn't want it balanced!
Me: Right, because I didn't realize that "balancing" was a secret code word for AN ACTUAL WORKING TIRE!
And then I paid $15 to get my tire made in to a circle.

So here's your lesson:
You want your new tire balanced. It's worth the money. Only an asshole gives you the option to drive away on a triangular tire.